Bad Timing? Not for APHW
The weekend has to be the worst time for something to break down. Everything’s closed! You’re looking down a long dark tunnel to Monday… until you realize America’s Preferred Home Warranty (APHW) might be able to help.
“We lived in the house for about 2 months when the water heater started leaking,” said Fishers, Indiana resident Allan Howard. “It was terrible weather outside, plus we had our grandkids over for the weekend.” Seriously bad timing.
The house had come with a home warranty, so Allan called and spoke to a “very courteous gentleman” who took his information and explained the process. “He was very helpful and patient in explaining everything to me,” he said. “He was super!” But Allan and his family were still new to the neighborhood and didn’t know what contractor to call.
“The representative sent me a list of contractors who had done work in my area,” Allan said, and promptly made a few calls. “On the second call I talked to someone who could get a contractor out to the house that day.”
The contractor arrived, assessed the problem, and spoke with APHW customer service, who approved the claim. At that point it was getting late though, and the snow was getting worse—the contractor told Allan that his boss wanted him off the roads and he had to leave (insert minor heart attack here). But he said he’d be back the next day to finish the job, and he did just that. “They came out and installed the new water heater on a Sunday,” Allan said.
The whole process—from the easy, 24/7 customer service access to being able to schedule his own licensed contractor so quickly—made what could have been a disaster significantly easier for Allan.
“I would recommend APHW to others for sure,” he said. “The process was really easy, and I feel confident that they’ll take good care of me if there are any other problems in the future.”
No Pain, All Gain
A chilly Monday in March isn’t a bad thing… unless your furnace starts making unusual noises. Kayla Purvis of Delaware, Ohio, worried about a high-pitched squealing noise it was making for about a week. Then she noticed a funny smell. It was time to call the warranty company.
While most folks dread having to file a claim, Kayla already knew it would be a fast, easy process with America’s Preferred Home Warranty (APHW), because she’d done it before. “It’s been really great both times,” Kayla said. She called, she filed her claim, and once her claim was approved, she sent in her receipt for reimbursement. “It’s just been that easy.”
According to Kayla, the APHW customer service is more than just a ‘give me the details’ kind of experience. “I feel like every customer service agent I’ve talked to there has been extremely helpful, very kind, and understanding,” she said. “They’ve all been top notch—I literally tell everybody. One, you talk to a real person, and two, they’re super-fast with everything. We’ve been so happy!” she exclaimed. Even Kayla’s husband, who hates being on the phone, appreciated the customer service. “He was like, ‘Yeah, this is easy enough,’” she said.
Choosing her own contractor was a welcome convenience. “We wanted to find someone who would do it, but not be outrageous,” Kayla said, referring to the cost of the contracted service. “They’ve done great work, and they were local, and easy to deal with. Once we explained the [APHW] process, he was like, ‘Oh yeah, I’ve done those before.’”
Kayla exclaimed her happiness in a Google review. “They have made home repairs so painless!” she wrote. And when the time came to choose whether or not to renew the warranty, she and her husband chose to renew. “It’s reasonably priced, and anything could happen,” she said.
It Came with the House—Will It Actually Help?
A leak is bad enough when it’s close to the floor, but Portsmouth, Ohio native Paula Cooney’s leak was much higher. “We noticed the water,” Paula remembered, adding that they discovered its source was the plumbing over the upstairs bathroom ceiling in her home.
It needed to be fixed in a hurry, and thankfully, Paula had an America’s Preferred Home Warranty (APHW) to help with the cost of repairs. She was tentative on calling the warranty company, however, because the warranty had come with the purchase of the house.
“You never know what exactly the previous homeowners purchased,” Paula said. “I was concerned, honestly. We didn’t know what we had for help, or if we had coverage for the leak.”
It turned out Paula really didn’t have anything to worry about. “I explained what happened, I got a contractor, and after we got it approved he did the work, and we just submitted our receipt. It was a pretty smooth process,” Paula said.
The customer service was a satisfying experience, too. “Everybody was pleasant and gave me all the information I needed. I was also first in line and didn’t have to wait or anything. It was great!”
Paula has every intention of renewing the warranty when it expires in May. “It’s worth it,” she said. “It was easy to file the claim and get it processed. I would highly recommend APHW.”
As ‘Luck’ Would Have It
When you buy a home, it comes with more than X-bedrooms and X.5 bathrooms—there’s a collection of appliances and home systems, too. Kathy Kincaid’s real estate agent suggested they add an America’s Preferred Home Warranty (APHW) to their purchase in Fort Wayne, Indiana, just in case. “A few of the appliances were original to the home,” Kathy said, and only a few months later, her 25-year-old furnace went on the fritz.
“The heater had started fluctuating, and sometimes it just completely stopped working,” Kathy said. Once she had filed her claim, Kathy reached out to the technician who had checked out the furnace during her home inspection. It wasn’t good news—the contractor advised that fixing it was out of the question. “They don’t even make the modification kits needed for my kind of furnace anymore,” Kathy said.
Kathy called APHW back with the technician, thinking she might be out of luck. “I’m the type that if I don’t have bad luck, I don’t have luck at all,” she joked, then went on to say how great the experience became. “They said they could still provide coverage, and I could use it toward a new furnace, which I’d rather have anyway. I have never worked with a company that has been so nice, so professional, and so fast!”
It was hard for Kathy to believe just how fast and easy the whole process was. “I had the heating people come back within two days, they were in and out within a few hours, and I think I waited until the following Wednesday—there was already a check in the mail!” she exclaimed. “I mean most places, if you actually do get a check, it takes two or three months. This company is awesome!”
The recent homeowner and her family (pictured) highly recommend others add an APHW home warranty to their home purchases, “especially if it’s an older home,” Kathy said, saying that it’s just a common-sense move. “They’d be silly not to.”
Contractor Issues Made Her Switch—And Discover Her Reason to Renew
When Gilbert, Arizona native Alyssa Ward purchased her home, she had previous experience with a Home Warranty—something she was in no hurry to experience again. On the last go-around, there were some serious problems with the quality of work.
“They sent out the same contractor like five times,” Alyssa said, “and they not only didn’t fix the issue, but created more issues. That’s one of the big reasons I went with America’s Preferred Home Warranty (APHW), because you could choose your own contractor.”
About a month after closing on her home, Alyssa’s garage door broke down, and it was time to see if APHW lived up to its high review rating on HomeWarrantyReviews.com, which is where she discovered the company.
“I called up America’s Preferred Home Warranty, and I didn’t hardly have to hold at all. Then I found a contractor on Yelp, and he was able to come out that same day,” Alyssa said, adding that after the contractor spoke with APHW, they not only approved the claim, but approved a second claim for something else he noticed.
Alyssa was able to pay her contractor in full with her credit card, on the promise that APHW would send her reimbursement in the mail. “[The contractor] sent me an invoice, which I forwarded on,” she said. “And my reimbursement arrived exactly when they said it was going to!”
“Within the couple of months that I’ve had my house now, what the home warranty company has covered has actually reimbursed me for the whole year,” Alyssa enthused. “I’m actually planning to renew, now, when I hadn’t planned to. I’m so happy I chose this company!”
Customer Changes Cautious Contractor’s Mind
In a Google review of America’s Preferred Home Warranty (APHW), Steve Sedahl out of Apex, North Carolina, wrote, “The best reviews come from the contractors I’ve hired to do repairs.” We were inspired to do some digging to find out what he meant.
Steve has made several claims with APHW, each of which was a quick and easy process on the phone. “The couple of times that I’ve called, I haven’t had to wait very long to talk to somebody, and they’ve been super helpful—really going into detail,” Steve said. “They clearly know what they are doing.”
His latest claim involved a 19-year-old air conditioner. When his contractor advised it was beyond saving, Steve knew his warranty wouldn’t cover a complete system, he said. But APHW still approved a healthy amount toward a replacement, “Which I thought was great!” he exclaimed.
Steve was used to an easy process by now, but his contractor hadn’t worked with an America’s Preferred Home Warranty before and was clearly skeptical. “When I talked with [the contractor] and said this was a home warranty, the guy just went, ‘Oh, okay.’ Obviously, they’d had bad experiences with other home warranties before,” Steve said. “But once they had their initial conversation with APHW customer service, he said, ‘Those guys are really good. That was as easy as it’s ever been to do a warranty job! Sometimes they’re just awful and rude, but this was a pleasant experience.’ He was really happy.”
Having the ability to choose his own contractor is a definite perk for Steve. “I like the freedom to call whoever I want,” he said. “I think I stumbled into a pretty good company.”
Steve plans to renew his home warranty again in the future. “The first year the previous owners paid for our warranty. When it came around last year, I was like, ‘No-brainer,’ and renewed it. Obviously, I’m going to do it again this year. It just makes sense,” Steve said.
“You know when you’re looking at a house, it’s inevitable you’re going to have some trouble—that’s why you have the warranty. If something goes wrong, you get some help. To me, it’s just a good investment,” he said. “The peace of mind it brings is worth it.”